333 West North Avenue
Suite 104
Chicago, IL 60610
Phone: (773) 235-6060
Fax: (773) 235-9090
Chicago, IL 60610
Phone: (773) 235-6060
Fax: (773) 235-9090
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Boxes - Corrugated
Chipboard Cartons/Pads
Corrugated Mailers
Bubble & Foam Products
Edge Protection / Strapping Guards
Janitorial & Kitchen Supplies
Labels
Loose Fill
Mailing Envelopes
Mailing Tubes
Packing List Envelopes
Poly Bags & Sheeting
Protective Wraps / Butcher-Freezer-Single Face-VCI
Shipping Room Supplies
Shrink Film
Strapping & Tools
Stretch Film
Stuffing Papers / Kraft-Newsprint-Tissue & Cutters
Tapes
Close Out Section
 
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CREDIT/PAYMENT TYPES What types of payment do you accept? Pinnacle Packaging Consultants accepts the following types of payment: American Express MasterCard Visa Pinnacle Packaging Consultants Account (net 30) subject to credit approval. Net 30 Billing Do you allow for net 30 payment for online orders? First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select Net 30 under the payment method portion of checkout. Credit Accounts How do I set up my Pinnacle Packaging Consultants Account? Simply select Credit as your payment method and you will be guided through the automated credit card signup process. Back to top Pinnacle Packaging Consultants COMPANY INFORMATION Corporate Headquarters Where is Pinnacle Packaging Consultants corporate headquarters? Back to top Phone/Fax Numbers How do I contact Pinnacle Packaging Consultants? Back to top MY ACCOUNT Online Account Management All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first). Account Login ID In order to place an order through Pinnacle Packaging Consultants, you must create an account. Click here to create a new Pinnacle Packaging Consultants shopping account now. Lost Password To recover a lost password or Login ID, click here to have them emailed to you. Back to top ORDERING Please call for a quote or to set up an appointment. Easy Order How do I use the easy order feature? Easy order allows you add items to your shopping cart by simply entering in the Pinnacle Packaging Consultants model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount. Telephone Orders Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at . PO Numbers Can I include a purchase order number on my order? Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field. Requesting an Invoice Can I get an invoice when I order online? There is a menu option for invoices in your Profile section. Tax Exempt Status How do I get a Tax Exempt Form? You may request a tax exempt form by calling . Pinnacle Packaging Consultants must have this form on-file for your company in order to accept tax-exempt purchases. Back to top PRIVACY AND SECURITY Privacy What is the Pinnacle Packaging Consultants privacy policy? Click here to view the Pinnacle Packaging Consultants Privacy Policy Security Is ordering from Pinnacle Packaging Consultants online secure? Pinnacle Packaging Consultants protects you while you shop at Pinnacle Packaging Consultants, so there is no need to worry about credit card safety. We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Back to top PRODUCT INFORMATION Product Specifics How do I find product specific information? Product specific information is listed when viewing a single product. The following information is available for most of our items: Dimensions Material Color Strength Minimum order quantity Order in multiples of bundle, bale, case or individual quantities Inventory status Unit of measure Product Photos Are the photos exactly the same as the product listed? The photos shown are representative of the product listed, sizes and colors may vary slightly. Back to top QUOTES Obtaining a Quote How do I obtain a quote? Pinnacle Packaging Consultants offers special quotes for large orders and special items. Please call for a quote or to set up an appointment. Back to top RETURNS Returning Merchandise How do I return merchandise? Call Pinnacle Packaging Consultants to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Pinnacle Packaging Consultants cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted. Note: There is a 15% restocking fee along with all applicable freight charges. Back to top SEARCHING FOR PRODUCTS Can't Find Product What if I can not find a particular product? Please contact us at . Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Finding Products How do I find a product? You can find products by: Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc. Search: Type in a product name, model number or other description Easy Order: Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity. Ordering from Search Results How do I order from my search results? Simply enter the quantity and click GO to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order. Back to top SHIPPING/DELIVERY Order Tracking How do I track my order? To track your recent orders simply click on the Order Status link. Rush Shipments/Special Instructions Please request UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air or Local Freight 1-2 Days. We will promptly take care of your needs. UPS Shipping How do I know if my order will ship UPS? UPS or Local Freight will be used whenever possible. However, should your order exceed UPS size or weight limits, "Common Carrier" will be selected to speed delivery to you. Back to top |
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